Frequently Asked Questions:

💧General Service Questions:

Q: What is wash dry fold service?
A: Wash dry fold is a convenient laundry service where your clothes are washed, dried, folded, and packaged for pickup or delivery.

Q: What types of clothing can I include?
A: You can include everyday laundry like shirts, pants, underwear, socks, towels, and linens. Delicate or dry-clean-only items should be separated.

Q: How do I prepare my laundry?
A: Place all clothes in a plastic garbage back on your front step. 

📅 Pickup & Delivery

Q: Do you offer pickup and delivery?
A: Yes! We offer free or low-cost pickup and delivery options depending on your location. We are also have an instore drop off option for no additional fee. Instore drop off is available M-F 9am-5pm.

Q: What is the turnaround time?
A: Standard turn around time is 48 hours. Expidited turn around is 24 hours.

Q: Do I need to be home for pickup or delivery?
A: Not necessarily. You can leave your laundry in a designated spot and we’ll return it the same way.

🧼 Cleaning & Products

Q: What detergents do you use?
A: We have the option of Tide Original, and All Free and Clear. occaionally there may be another option aviaelby default, and we also offer fragrance-free or eco-friendly options upon request.

Q: Can I request specific wash instructions?
A: Absolutely! Just leave a note in your order or let us know your preferences.

Q: Can I provide my own detergent?
A: Absolutely! Just leave a note in your order and include the bottle with your clothing on pickup. We will return the unused portion.

💰 Pricing & Payment

Q: How much does wash and fold cost?
A: Pricing is per pound for regular laundry (e.g., $1.95/lb), with a minimum order requirement. Bulkier items are charged per item. Check our website for current rates.

Q: How do I pay?
A: You can pay via credit card, debit card, or mobile payment through our app or at drop-off.

❓ Other Questions

Q: What if something gets damaged or lost?
A: We take great care with your items. If anything goes wrong, contact us immediately and we’ll make it right based on our garment care policy.

Q: Can I set up recurring service?
A: Yes! Weekly or biweekly schedules can be set up for ultimate convenience.

🧺 SERVICE-SPECIFIC FAQ

Q: Can I include bedding or large items in my order?
A: Yes! We accept comforters, blankets, and sheets. Extra charges may apply for oversized or bulky items.

Q: Do you separate lights and darks?
A: Yes, we sort by color and fabric type to ensure proper care for all items.

Q: Will my clothes be washed with other people’s laundry?
A: Never. Each order is washed separately to maintain hygiene and avoid mix-ups.

🕒 TIMING & SCHEDULING

Q: Can I schedule a pickup online or via app?
A: Absolutely—just use our website or app to choose your time slot and we’ll handle the rest.

🧾 BILLING & MEMBERSHIPS

Q: Is there a minimum order amount?
A: Yes, we typically require a $25 minimum.

Q: Do you offer subscriptions or laundry plans?
A: Yes! Choose from weekly or monthly plans for discounted rates and priority service.

Q: Will I receive a receipt or order summary?
A: Yes, a detailed receipt will be emailed or available in your customer account.

🛡️ CARE & SECURITY

Q: How do you ensure items aren't lost or mixed up?
A: We use barcoded tags and digital tracking throughout the process to keep everything organized.

Q: What should I do if I left something in my pocket?
A: We check pockets, but please double-check before handing over laundry to avoid issues.